Returns, Exchanges and Refunds

Purchases may be eligible to be returned, replaced, exchanged or refunded within 30 days of purchase, if the item is damaged or defective.

If your item has been damaged during shipping or delivery, please include photos of the item at the point of receipt, before unwrapping so that we can evaluate where the issue occurred (for example from poor packaging or delivery provider mishandling).

Exchanges, returns and refunds are not accepted for change of mind.

Please ensure you check your order upon receipt and contact us immediately with any issues.

To start the process for a return enquiry, please contact us at info@cyndybroekers.com.

Include a photo of the item showing the damage or issue, plus your proof of purchase or receipt.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package.

Items returned without first requesting a replacement, exchange or refund will not be accepted.

Once we have received your item and confirmed the damage or issue, we will let you know if the refund or exchange is approved.  If approved you will be refunded on your original payment method, less postage costs.